Tag: online shopping

  • Czechs retailer Rohlik to enter the Romanian home delivery market

    Czechs retailer Rohlik to enter the Romanian home delivery market

    Rohlik, the largest online food retailer in the Czech Republic, is preparing to launch on the Romanian market.

    The platform offers home delivery for over 8.000 food items within a maximum of 2 hours after the order was placed.

    On the Romanian market, Rohlik will operate under the Sezamo.ro brand. Currently, more than 30 positions are available in the Bucharest office.

    Available jobs are for positions such as Tax Manager, HR, Warehouse Manager, PR Manager, Social Media Specialist, Brand Manager, etc.

    Sezamo.ro operates its own warehouse of 12.000 sqm (of which 4.000 sqm of space with controlled temperature), located in CTPark Bucharest North.

    Rohlik is a brand owned by the Czech retailer Velka Pecka and is present in the Czech Republic, Germany, Hungary and Austria.

    TO READ: Czech online supermarket Rohlik enters Austrian market

  • Amazon launched a local website in Poland

    Amazon launched a local website in Poland

    Amazon, the world’s largest online retailer, launched a website on Tuesday for customers in Poland, Reuters reports.

    Polish online commerce market has been stimulated by online shopping during the coronavirus pandemic, and Allegro, the largest local online commerce platform, has enjoyed a great debut on the Warsaw Stock Exchange.

    Following Amazon’s announcement, Allegro shares rose 2.4%.

    We are delighted with the launch of Amazon.pl. We will be able to offer Polish customers a selection of over 100 million products, including tens of thousands of products from local businesses, said Alex Ootes, Amazon’s vice president for expansion in Europe.

    Amazon has been active in Poland since 2014, with nine logistics centers, but customers were diverted to the German-language site.

    This move is likely to change and stimulate the growth of the Polish online commerce market, which is expected to reach $ 25.25 billion in 2024.

  • 78% of CCC sales in January 2021, generated via online channels

    78% of CCC sales in January 2021, generated via online channels

    • CCC ended the fourth quarter of 2020, which included January 2021, with sales broadly unchanged year on year.
    • Revenue for the period, at PLN 2 bn.

    Amid the prolonged lockdowns across the group’s markets, e-commerce grew 84% year on year, with over 78% of sales generated via online channels in January alone.

    Revenue for the full-year 2020/21 (13 months) was PLN 5,6bn, of which 48% was e-commerce sales (up 71% yoy). Year on year, sales fell just 3%.

    E-obuwie remains CCC’s power engine

    55% contribution of online to revenue reported in the fourth quarter of 2020/21 was an unprecedented result in CCC’s operating history.

    E-obuwie remains the power engine of our e-commerce business, with fourth-quarter sales at PLN 919m (up 69% yoy) and EBITDA margin at 8,9% (up 2,7pp yoy).

    The group’s other e-commerce platforms (ccc.eu, DeeZee, Gino Rossi) accounted for 16% of online sales in the fourth quarter of 2020/21, compared with 9% a year earlier.

    Each recorded a triple-digit growth in sales, and ccc.eu alone saw its sales surge 353% year on year. 

    Clothing range is gaining traction

    Modivo grew 137% yoy, delivering PLN 268m in revenue for the full year 2020 (a five-fold increase on the previous year).

    Sales of DeeZee clothing, launched in December, account for 16% of total sales (up 9p.p. month-over-month).

  • New record growth for Romanian eCommerce market in December 2020

    New record growth for Romanian eCommerce market in December 2020

    December 2020 saw a new record increase in the number and value of orders placed online in the stores managed through MerchantPro, the largest local eCommerce platform in Romania, by 83% and 99% respectively, compared to December 2019.

    The average order value – considering the over 1,500 stores operating on the MerchantPRO SaaS type platform – remained constant at the level of 2020 – 225 lei.

    The largest order registered in December was worth over 40,000 euros.

    After nine months of pandemic, the figures show that Romanians are buying more and more online, whether we are talking about basic necessities such as food, personal care or cleaning, household items or gifts, even investments, in December.

    According to MerchantPro data, the last quarter of 2020 saw new increases in the volume and value of online sales.

    The dynamic was determined by Black Friday sale events – an average increase of 43% over the same period in 2019 – and winter holidays, with an increase of 83% of the number of transactions.

    Thus, for the more than 1,500 active stores that use the MerchantPro eCommerce solution, the last month of the year brought 99% higher sales than the similar period in 2019.

    Biggest day in eCommerce: Monday

    The largest order placed in December in terms of value was over EUR 40,000, representing investments in specialized equipment. Considering the volume of an order, the biggest one had 301 food products.

    The day with the most orders in December was Monday, December 14, 2020, when 13,082 orders were placed, compared to 2019 when it was December 9, with 7186 orders, also a Monday.

    Mondays are the busiest. Over the weekend, customers have time to think about purchases, compare prices and find out about new products, and on Monday they place the order”, says Arthur Rădulescu, CEO of MerchantPro.

    According to Merchant Pro data, the most active cities in terms of online dynamics, apart from Bucharest, are Constanța, Cluj-Napoca, Iași and Timișoara.

  • Amazon is the biggest online shop in Austria. Zalando and Universal follow

    Amazon is the biggest online shop in Austria. Zalando and Universal follow

    Online giant Amazon secures first place in the ranking with an annual turnover of 834,3 million euros in 2019, Heute reports.

    In addition, Zalando.at (EUR 346,8 million turnover in 2019) and Universal.at (EUR 111,9 million turnover in 2019) complete the first three places.

    Top five is completed by Shop Apotheke (EUR 93,7 million turnover in 2019), Otto (EUR 84,4 million) and Media Markt (EUR 71,9 million).

    Above all, the ten largest online shops in Austria accounted for almost half of the total sales of the top 250 online shops in the country.

    E-commerce is expected to account for 11 percent of total retail sales in Austria, by the end of this year.

    Last year, the online retail market in Austria grew by 13.5 percent to around 3.6 billion euros.

  • Global consumer spending to plunge by 8.6% to $44.3trn in 2020

    Global consumer spending to plunge by 8.6% to $44.3trn in 2020

    According to data presented by StockApps, the coronavirus outbreak is expected to cut global consumer spending to $44.3trn in 2020, an 8.6% plunge year-over-year.

    Falling consumer spending has significant effects on overall Gross domestic product (GDP) growth, considering it accounts for almost 70% of GDP.

    Before the COVID-19 crisis, global consumer spending has witnessed steady growth for five years in a row, revealed Statista, IMF, United Nations, World Bank, and Eurostat data.

    In 2015, it amounted to over $41.5trn. Over the next twelve months, this figure rose to $42.5trn and continued growing. Statistics show that in 2019, consumers worldwide spent a total of $48.5trn, the highest amount in a decade.

    However, the coronavirus crisis triggered a sharp fall in 2020, with global consumer spending expected to plunge by $4.2trn year-over-year.

    Nevertheless, statistics show the following years are set to witness a recovery, with consumer spending growing by 20% to $53.5bn in 2022.

    Switzerland is the leading country globally in consumer spending per capita

    Statista data also revealed that Switzerland represents the leading country globally, with over $40,000 in consumer spending per capita in 2020.

    Luxembourg ranked second with around $5,000 less than that. Iceland, Denmark, and Norway follow, with $34,300, $25,800, and $25,600, respectively.

    60% of Consumers Changed their Shopping Behaviour

    The McKinsey&Company survey showed consumers became increasingly cautious with their spending in 2020. Even after countries lifted lockdowns, many consumers still see their incomes fall, forcing them to reduce budgets and change shopping habits.

    Statistics show that increased time spent indoors led to significant growth in consumer spending on groceries, household, and home entertainment. Brazil, South Africa, and India lead in this category, with up to 30% consumer spending growth.

    Major consumer markets like the United States, United Kingdom, Germany, and China witnessed around 15% grocery shopping growth in the first half of the year.

    2020 has witnessed a plunge in clothes and accessories, outside entertainment, services, travel, and transportation spending. Respondents in all countries said they cut down spending in these categories between 20% and 50%.

    60% of consumers globally have tried a different brand

    The McKinsey survey also revealed the COVID-19 outbreak triggered a significant change in the shopping mindset.

    More than 60% of consumers globally have tried a different brand or shopped at another retailer during the crisis, mostly for convenience, value, and quality.

    In China and the United States, over 75% of consumers reported trying a new shopping method, and 60% plan to stick with it post-crisis.

    The United Kingdom and Germany follow with 71% and 54% of consumers who practiced new shopping behavior. In Japan, where lockdowns weren’t imposed, only 33% of consumers changed their shopping mindset.

  • Cartloop raises a €300K investment from GapMinder VC

    Cartloop raises a €300K investment from GapMinder VC

    Cartloop received a €300,000 investment from GapMinder VC fund and an angel investment from Tamas Cristian, the co-Founder of TypingDNA.

    The investment will be used to upgrade the solution, as the founders are looking to increase the number of customers and expand globally.

    What is Cartloop?

    Cartloop is a conversational marketing platform that has a 3-5x higher efficiency than its competitors in helping online merchants persuade customers to return to the site and buy products from the “cart” if they left without completing the order.

    The platform is using a proprietary technology to automate and personalize to a high degree the process of answering customers’ questions such as “Does this product have a guarantee?”, “How does this product work?”, “Can I return the product if it doesn’t fit or if I don’t like it?”. And this is used in combination with a reduced human intervention.

    Specifically, when a customer who agrees to receive support and marketing via SMS begins the process of com-pleting the order, but abandons, Cartloop’s experts contact him/her via text message to understand the reason for giving up and assist him/her if needed.

    The Cartloop platform was launched in April of this year by Andrei Negrău and Lisa Popovici, with the intention of bringing the online experience closer to that of a physical store.

    Hundreds of brands around the world are currently using Cartloop, as the platform is currently avail-able for English-speaking countries only: United States, Canada, United Kingdom and Australia.

    The startup plans to expand globally in mid-2021, starting with Europe. The first targeted countries are Spain, France and Germany.

  • SPAR Hungary expands its online grocery platform to Tatabánya

    SPAR Hungary expands its online grocery platform to Tatabánya

    SPAR Hungary has recently expanded the catchment area of its e-grocery platform to the INTERSPAR Hypermarket Tatabánya, in the Northwest of Hungary, as well as nine communities around the popular holiday destination Lake Velence.

    Launched in May 2019, SPAR Hungary’s e-grocery home delivery and drive-in service initially covered the capital city, Budapest, and 49 surrounding municipalities.

    The online shop provides the same extensive range of 20.000 products at the same price as any INTERSPAR Hypermarket in the country.

    Customers can receive their groceries during 2-hour time slots six days a week, from Monday to Friday between 10 am and 8 pm, and on Saturday between 10 am and 6 pm. A novelty in Tatabánya is that orders placed before 10 AM are delivered on the same day after 2 pm.

    SPAR has launched a new campaign promising customers that if there is a delay in the delivery of their groceries, even by just one minute, customers will receive a coupon worth HUF 1,000 (almost €3,00) as a compensation for any inconvenience caused.

    This campaign will last until the end of this month.

  • Spending intentions are deeply affected by Covid-19 crisis

    Spending intentions are deeply affected by Covid-19 crisis

    The preference for online shopping is growing, care for physical and mental health has become as high as care for the job, while spending intentions are deeply affected by declining personal incomes, according to PwC’s Global Consumer Insights Survey.

    Consumer behavior change in 2020, following the outbreak of the COVID-19 pandemic, highlights three major trends: digital adaptation, concern for health and sustainability:

    • 45% of global consumers say healthcare is one of the top three reasons for living in a city
    • 69% of global consumers are more focused on mental health and well being
    • 43% of global consumer expect businesses to be accountable for their environmental impact

    More online shopping

    While in-store grocery shopping is the main channel of choice, over a third of consumers (35%) are now buying food online, with 86% of those who shop online planning to continue after social distancing measures are removed.

    For non-food items, prior to the pandemic in-store shopping was still dominant compared to online shopping with 47% of consumers saying they shopped at brick-and-mortar stores daily or weekly compared to shopping via mobile phones (30%) and computers (28%).

    Since then, online shopping for non-food items has seen a substantial increase: mobile phone 45% and computer 41%.

    Growing self-care concerns

    Focus on self-care has increased, with 51% of urban consumers agreeing or strongly agreeing that they are more focused on taking care of their mental health and wellbeing, physical health and diet as a result of COVID-19.

    Urban dwellers surveyed after the outbreak, viewed safety and security, and healthcare just as important to their quality of life as employment prospects, with 49% and 45% of respondents saying so, respectively, compared to 45% for employment.

    Impact on personal expenses

    Before the outbreak, consumer confidence was sky-high, with almost half (46%) of our survey respondents saying they expected to spend more in the next 12 months. When we reached back out to people after the outbreak had begun, 40% reported a decrease in income as a result of job loss or redundancy.

    In addition, the percentage of those who said they were going to spend less in the next few months almost doubled, and the number who said they were going to spend more dropped by more than 10 percentage points.

    • 41% said their household bills (e.g., food, home heating, electricity) increased.
    • 40% experienced a decrease in household income due to redundancy/loss of job/
    • reduction in hours.
    • 18% have experienced a decrease in income and an increase in household bills

    Currently, consumers spend less on most categories of non-food products, with the largest decreases in clothing and footwear (51%) and sports equipment (46%).

    Consumers and sustainability

    In survey results taken prior to the pandemic, 45% of our global respondents say they avoid the use of plastic whenever possible, 43% expect businesses to be accountable for their environmental impact, and 41% expect retailers to eliminate plastic bags and packaging for perishable items.

    Interestingly, when we asked consumers who were most responsible for encouraging sustainable behaviours in their city, 20% chose “me the consumer,” while 15% chose “the producer or manufacturer.”

  • Top 10 of the most popular online experiences in quarantine in Italy

    Top 10 of the most popular online experiences in quarantine in Italy

    According to a Mastercard research, more than half of buyers in Italy said they made a lot of online purchases (59%) related to basic necessities (whose online purchase increases by 44%), but also to entertain themselves (36%) with virtual experiences ranging from watching movies and TV series to cooking lessons, through virtual fitness sessions. 

    The same trend is recorded throughout Europe, where the figure stands at 57%.

    Online experiences are increasingly popular among Italians (36%) and Europeans (30%), who are increasingly allocating budgets to digital entertainment. 

    Among Italians, 88% keep in touch regularly, thanks to video-call tools, with their loved ones and work colleagues (against 75% in Europe), 71% are subscribers to a streaming service online, while 1 Italian out of 2 participates in cooking lessons or reads online recipes to test their cooking skills (in line with European data, which are respectively 58% and 50%).

    42% of Italians say they do not behave differently from what would happen offline

    Overall, Mastercard’s research has revealed how Italian and European online shopping habits tend to reflect the behaviors adopted in real life. 

    In fact, 42% of Italians (against 51% of Europeans) say they do not behave differently from what would happen offline, underlining how much the price continues to be the most important discriminate when shopping (71% the Italian figure). 

    Those who are always looking for the best opportunity continue to spend as much time online comparing sites and opinions (86% in Italy against 81% in Europe), thus keeping their habits unchanged.

    Top 10 of the most popular experiences in quarantine times (Italy vs Europe)

    1. 88% regularly make video calls with family, friends and work colleagues (compared to 75% in Europe);
    2. 71% have an online subscription like Netflix or Amazon Prime Video (compared to 58% in Europe);
    3. 50% take part in cooking lessons or read recipes online (against 30% in Europe);
    4. 38% play online video games (against 31% in Europe);
    5. 34% participate in online fitness classes (against 26% in Europe);
    6. 34% watch comedies on the web (against 36% in Europe);
    7. 30% visiting museums or places of interest online (against 24% in Europe);
    8. 29% attend online music concerts (compared to 32% in Europe);
    9. 28% are learning to draw;
    10. 26% take quizzes with friends online (compared to 20% in Europe).

    The top 10 of the most popular products in quarantine times

    1. Books (42% in Italy vs 32% of the European figure);
    2. Kitchen utensils (25% in Italy vs 22% of the European figure);
    3. Board games (21% in Italy vs 18% of the European figure);
    4. Puzzle (19% in Italy vs 17% of the European figure);
    5. Hair clipper (18% in Italy vs 15% of the European figure);
    6. Hair dyes (18% in Italy vs 19% of the European figure);
    7. Fitness equipment (17% in Italy vs 13% of the European figure);
    8. Computers and accessories (15% in Italy vs 13% of the European figure);
    9. Arts and DIY (14% in Italy vs 12% of the European figure);
    10. Yoga equipment (14% in Italy vs 13% of the European figure).
  • Greek e-commerce saw an increase of up to 171% per week

    Greek e-commerce saw an increase of up to 171% per week

    An increase of up to 171% per week, compared to the same week of 2019, was observed in the consumer spending in online stores in April, setting a new record after March when the quarantine period began. 

    Evaluating the change in online spending from the first 9 weeks of the year (before COVID-19), it appears that e-commerce in Greece has now increased sixfold in the weeks 10 to 18.

    The assessment of May is expected with great interest because the physical network of stores will now be active. 

    This research is carried out monthly by GR.EC.A, the Hellenic Electronic Commerce Association in collaboration with the BestPrice & Skroutz, Greek price comparison machines. 

    The data was drawn from 4.451 eshops listed by Skroutz  and  2.116 eshops listed by BestPrice.