Money Buzz! Europa

Tag: orange

  • Orange revenues totaled €10.6 billion in the third quarter 2020

    Orange revenues totaled €10.6 billion in the third quarter 2020

    Orange Group revenues totaled €10.6 billion in the third quarter 2020, up 0.8% year on year on a comparable basis.

    This growth was driven by the momentum in services, in particular wholesale services thanks to the co-financing of the fiber network in France and convergent services which rose 5.7% and 1.5% respectively.

    Roaming continued to be adversely impacted by travel restrictions, while the decline in equipment sales was contained at 1.9%.

    France and Africa & Middle East contributed positively with respective growth of 3.1% and 5.1% (compared to growth of 2.7% and 1.3% in the second quarter) while Europe (including Spain) and Enterprise continued to be under pressure, albeit with an improving trend.

    Over the first nine months of the year, revenue growth was 0.5%.

    There were 10.9 million convergent customers across the Group at 30 September 2020, up 2.1% year on year, supported by continued strong growth in Europe.

    Mobile services had 211.9 million customers at 30 September 2020, up 2.5% year on year, including 76.2 million contract customers, an increase of 4.0%.

    Fixed services had 45.1 million customers on 30 September 2020, down 1.4% year on year, primarily due to the 12.8% decline in fixed narrowband accesses and despite the continued very strong growth (up 21.9%) in high-speed broadband accesses.

  • Orange revenues declined 0.4% in the 2nd quarter of 2020

    Orange revenues declined 0.4% in the 2nd quarter of 2020

    In the 2nd quarter of 2020, Orange revenues declined 0.4%, negatively impacted by the decline in roaming and equipment sales directly linked to the health crisis.

    France and Africa & Middle East rose 2.7% and 1.3% respectively year on year, almost completely offsetting the combined decline in other segments: Spain (-6.8%), Europe (-3.6%), Enterprise (-3.3%).

    In the 2nd quarter, EBITDAaL showed a limited decline of 1.8% year on year, negatively impacted by the cost of health measures, the decrease in roaming and a slight increase in provisions for bad debts. In the first half EBITDAaL declined just 0.8%.

    At June 30, 2020, consolidated net income stood at 1,016 million euros (compared with 1,137 million euros at June 30, 2019, on an historical basis).

    In the 1st half, the Group’s eCAPEX declined 9.9% due to the significant increase in cofinancing in France and asset disposals, in particular the disposal of non-strategic towers in Spain. This decrease is also explained by a slowdown of investment in mobile and traditional services which offset growth in FTTH investments, particularly in France, which was lower than expected following the health crisis.

    Organic cash flow from telecoms activities was 255 million euros, a 163 million euro increase year on year on an historical basis, due to the decline in eCAPEX and despite the measures taken to support the most vulnerable suppliers and service providers in France.

  • Orange signs a renewable power purchase agreement with Boralex

    Orange signs a renewable power purchase agreement with Boralex

    This Corporate PPA between Orange France and Boralex is the first large-scale renewable power purchase agreement signed by Orange in France.

    Boralex, a pioneer in renewable energy and France’s leading independent producer of onshore wind power, will supply Orange with 67 GWh/year of renewable electricity generated by the 26 wind turbines at the Ally-Mercoeur wind farm in the Auvergne Rhône-Alpes region).

    The implementation of this five-year agreement will begin on January 1, 2021. The agreement will cover all the electricity produced by the wind farm, which has an installed capacity of 39 MW.

    When it presented Engage 2025, its new strategic plan, Orange made a major commitment to respond to the climate challenge: it will seek to anticipate the objectives of the GSMA by 10 years, with a net zero carbon footprint by 2040, despite the increase in network data transmissions.

    This will involve increased use of renewable energies, which by 2025 will account for more than 50% of the electricity consumed by the Group.

  • Orange revenues were up 1%, year on year, in the 1st quarter

    Orange revenues were up 1%, year on year, in the 1st quarter

    Orange revenues were up 1.0%1 year on year in the 1st quarter, driven by solid growth in Africa and Middle East and improvement in the Enterprise, France and Europe segments.

    Revenues in Africa and Middle East grew by 6.2%, and in France by 0.5%, with a 2.2% increase in retail services excluding PSTN. Enterprise revenues grew by 0.8% and Europe by 0.3%. Spain revenues declined by 2.4%.

    This momentum occurred against the backdrop of the very beginning of the Covid crisis, which led to a decrease in equipment sales due to the closure of three quarters of Orange stores in European countries from mid-March and a decline in roaming revenues.

    Convergent offers totalled 10.8 million customers at March 31, 2020, up 3% year on year, confirming Orange in its position as Europe’s leading convergent operator.

    Fibre’s continued success resulted in 8.1 million very high-speed fixed broadband customers at March 31, 2020, up 20.7% year on year. In Europe, with 40.5 million households connectable to very high-speed broadband of which 39 million are FTTH lines, Orange remains the undisputed leader in fibre deployment.

    In France, Orange has become the French telecoms market leader in terms of customer experience measured by NPS (Net Promoter Score).

    In Africa and Middle East, the deployment of 4G continues, reaching 26.5 million customers, up 50.6% in the last 12 months.

    Orange Money remains a major growth driver for Orange’s operations in Africa and Middle East, and the service continued to be extended with the launch of the service in Morocco in March.

  • Romanian startup EmailTree AI provides customer service solution for Orange Luxembourg

    Romanian startup EmailTree AI provides customer service solution for Orange Luxembourg

    • EmailTree AI, a Romanian startup born one year ago, closes deal with Orange Luxembourg, as first contract;
    • The revolutionary solution provided by EmailTree AI dramatically decrease the resolution time per email (on average with 60%), using hyper automation;
    • The solution can be successfully used in Romanian and all the European languages by e-commerce platforms, customer relationship services providers and support teams.

    The Romanian startup EmailTree AI, founded in January 2019, with offices in Sibiu, Timisoara and Luxembourg, started providing a customer service solution based on Artificial Intelligence for Orange Luxembourg.

    The algorithm reads the emails (or any kind of text requests), processes the information to understand the different situations and issues, and prepares optimal and quick replies suggestions. Requests and exchanges are classified by tasks types.

    Replies suggestions are automatically proposed and the different teams (customer service and support) choose the suitable ones. Step by step, every action and reply are a resource to learn using the supervised and unsupervised machine learning processes.

    Orange is committed to use this service to reduce the load on the customer service teams, to increase the productivity when managing text requests and also customer satisfaction.

    On its turn, EmailTree AI will deploy at large-scale its advanced technologies, will improve its existing various features and develop new ones, thus proving the efficacy into an international telecom group.

    ”As a startup, the partnership with Orange Luxembourg was the ideal launchpad. The adoption process can succeed only when pioneers meet and build together what we call the perfect mix between humans and AI tools. All this for the benefit of our respective customers. And this is only the first step” stated Casius MOREA, EmailTree’s CEO.