IBM announced that Ablera, a Bulgarian company specialized in developing AI/ML powered digital services for businesses, chose IBM Garage to co-create ”Beth”, an intelligent multilingual and multichannel virtual assistant for insurers, powered by IBM Watson on IBM Cloud.
A Minimum viable product (MVP) of a virtual assistant has been developed in two weeks.
Further built on this base, Ablera’s Intelligent Virtual Assistant Beth supports insurance companies’ interactions with their customers, agents and employees and assists them in processing quickly and easily general and specific tasks such as quotations, the first notices of loss (FNOL), automatic claim processing in real time 24/7/365, emulating human communication with the end user.
Beth will walk customers through the insurance process to complete their requests and tasks within minutes, eliminating points of friction in the customer experience.
The customers can instantly chat with Beth in their native languages and obtain support via different channels (messaging platforms, web, apps) from any device.
Beth is trained to understand various kinds of questions asked in different ways, to recognize intentions and to provide personalized and customized answers and advices, extracting the necessary information from various sources with which it is integrated (insurer’s core system, financial system, Customer Relationship Management, etc.).
Beth is trained and can be already used for all personal non-life insurance business lines (Motor, Home, Travel) while Health and Commercial insurance is in Ablera’s roadmap for the next year.
